So far, pretty awesome
I'll start off by saying I've only ordered the backpack from Italic, but I have to say it's really good quality. The material is elegant and proper black (do note that I am not a leather expert, but for a commoner this bag feels and looks like it got some real love and thought put into it). It's true that the goods don't arrive overnight, so if you're looking for something to arrive within 24 hours, this is not the place to look. That said, mine arrived within 2 weeks, well packaged, and actually earlier than the tracking link said it would. The customer service has been really good, I've gotten prompt and concise responses every time I email in. I'm excited to see what more they bring to the table in the future, definitely going to be a regular customer.