dansko.com

I bought these shoes for over $129 and they haven’t come - 2 months later. I sent messages and responded to surveys with the confirmation number and nothing. I usually buy my shoes off Zappos, 2 day shipping and you are done! But because they didn’t have my size in black, I ordered off Dansko. No one has reached out, no one has answered my emails. I will never buy from them again and I will continue to complain until someone does something. This is ridiculous.

So disappointed in this order. I purchased online and it has been a month and I haven’t received my shoes yet.

Order these shoes and weeks later I get a call stating you don’t take debit cards and that I can only pay with a credit card. I don’t have a credit card so I could not buy shoes from you.

No issue with the product, but service was very unprofessional. Ordered with 5-7 day shipping and order took 20 days to be delivered. Which was brutal because it was Christmas present for my mom and it was late. Anyway, when I contacted customer service after 7 business days they apologized and said that they didn’t see a tracking number or record of my package being shipped. I told them I ordered with 5-7 days shipping then they told me that the 5-7 days were just an estimate. The next day a different customer service person messaged me saying that it is impossible that my package was shipped late on their end and blamed fed ex. I told the second customer service employee that another employee already said that they (Dansko) had no record of shipping my package throughout the first 7 days. They emailed me back a screenshot of my tracking number (no date to show it was shipped on time) and told me that I must have not checked my junk mail. I thought that was offensive because I checked everything every day and was patient to give them the 7 days before reaching out. If my mom didn’t like the shoes for work I would never order from them again. Terrible customer service compared to other shoe companies such as Nike, adidas, etc.