Customer service great- item defects
The customer service and shopping experience was great! However, I ordered a mother daughter set for Mother’s Day, and the mother’s heart stone was missing. Customer service replaced it right away with no issues! But when the second order arrived, the same thing happened again- to the mother’s bracelet - the crystal fell out of the bracelet again. So I don’t know if there’s an issue with this particular piece with manufacturing or not- but both times the stone was not secured well in the setting.