ergobaby.co.uk (old)

The frame of our Metro 3 stroller broke while unfolding, but Ergobaby support handled it perfectly. After I sent photos and details, they approved the warranty and shipped a new frame the next day free of charge. Very fast, friendly and professional service – I’m really satisfied.

Amazong company, that ships small repöacement parts to Switzerland free of shipping costs. I call that sustainable! Finally a brand that does what they say! Thank you.

I can’t say enough good things about the Ergobaby 360. I recently had a bad fall while carrying my baby, and while I ended up with a broken ankle, my little one was completely safe and unharmed — all thanks to this incredible carrier. The Ergobaby 360 kept my baby secure, snug, and close to me the whole time. Even when I fell, the carrier’s sturdy design and support meant he didn’t budge or get hurt. I’m honestly so grateful for how well it’s made — it did exactly what it’s supposed to do: keep my baby safe and supported no matter what. Aside from that scary moment, it’s also super comfortable to wear for long periods, distributes weight beautifully, and is easy to adjust. I’ve always loved how close it lets me keep my baby, but after this experience, I have an entirely new level of appreciation for it. Thank you, Ergobaby, for making such a reliable, well-designed product. It truly protected what matters most. ❤️

I had issue with carrier fabric, Charlotte from customer service team is amazing and quickly direct me of assessment process and solved issue

Great! Product is great and customer service was so helpful.