Valvetronic Designs responded immediately when
Valvetronic Designs responded immediately when missing OPF bung plugs were identified as a safety issue and arranged next-day replacement shipping directly to BMW of Mountain View. BMW documented the vehicle as unsafe to operate in the repair order due to the missing exhaust plugs, and Valvetronic took the situation seriously and acted without delay. Communication was clear, professional, and focused on safety. I appreciate how quickly they helped resolve an issue that originated from improper installation by a third-party shop.